An evaluation of the operational efficiency of pizza restaurants in Zimbabwe

The study sought to test the industry wide claim in fast-food restaurant that they deliver pizza within 10 minutes of waiting. further assess extent which actual waiting period for differs from perceived time. A sample 500 transactions had their order cycle time measured, and corresponding was also recorded surveyed respondents who initiated transactions. revealed there are statistically significant differences between prescribed standard time, This therefore recommends restaurateurs must human equipment resources reduce variances lead times. They as well provide various materials activities occupy customers